FAQ for Parents
Important questions about submitting a tutor request and choosing a tutor through Grade Improve.
Is Grade Improve free for parents?
Yes. For Version 1, parents can submit a 1-to-1 tutor request for free. The tutor pays commission only after the first lesson is confirmed.
How do I submit a tutor request?
You will provide details such as your child’s level, subject, area, lesson mode, preferred timing, expected rate, and tutor preference.
Can I choose the tutor myself?
Yes. Tutors apply to your request, and you can review their profiles and application messages before shortlisting.
How many tutors can I shortlist?
You can shortlist up to 3 tutors per round. If none is suitable, you may request another round of tutor applications.
When can I see the tutor’s contact details?
Tutor contact details are revealed only after you shortlist that tutor.
What happens after I shortlist a tutor?
You may contact the tutor directly to discuss schedule, rate, location, learning needs, and first lesson arrangement.
When should I confirm the tutor?
After the first lesson is completed, you should confirm the selected tutor in the system and provide the final rate and lesson duration.
When will I receive the $20 voucher?
The $20 voucher is issued only after you confirm the tutor and Grade Improve receives the tutor’s commission payment.
What if the tutor does not respond?
You can update your request status or contact Grade Improve support. We may help reopen the request for another round of tutor applications.
Will my contact number be posted publicly?
No. Public assignment posts do not reveal parent name, phone number, email, exact address, child name, or sensitive details.